FAQS

For individuals and families:

Q. What is case management?

Case management is a collaborative process that involves:

  • Assessing an individual following a spinal cord injury to understand their complex needs;
  • Planning the rehabilitation needed, ensuring it involves all aspects of their life;
  • Implementing the rehabilitation plan in conjunction with a multi-disciplinary team of health and social care professionals;
  • Co-ordinating all involved services to ensure the individual’s rehabilitation, care and support meets their needs;
  • Monitoring and evaluating the rehabilitation, services and support that the individual needs, ensuring it meets their health, social care, educational and employment needs.

Case management is available to those with legal or private funding and we work with individuals and families where the legal claim is either ongoing or settled. Unfortunately our services are not yet funded via health and social services.

Q. What is SIA Case Management?

SIA Case Management is a new partnership between Spinal Injuries Association and Bush & Company Rehabilitation to plan and deliver high quality care and support services to spinal cord injured people following a legal settlement.

Q. Who do I speak to, to find out more?

It’s really important to get independent advice from an expert legal professional. Please contact the Spinal Injuries Association for further information or visit the website and visit the Get Support pages.

Q. How will the service help me?

The service is committed to ensuring the needs of every individual it supports are met.

The service gives you access to support services in one place including employment support and peer support providing emotional, practical and education advice. All levels of injury are assessed to achieve the right outcomes and your case manager will ensure that through assessment, care planning and rehabilitation pathways you are placed at the heart of every decision to help live a fulfilled life.

You can view further information here: For service users

Q. What are the benefits to spinal cord injured people?

SIA Case Management works with spinal cord injured clients and their solicitors to identify, plan and meet their specific needs to help rebuild lives after a devastating injury or diagnosis.  Focused on ensuring people with spinal cord injuries receive the care and support they need, this partnership offers solicitors and clients the right support of specialist case managers and expertise in spinal cord injury whilst working across the whole of the UK.  

As well as providing a high quality service to those with a legal settlement, this partnership will help SIA to support all SCI people by providing long term sustainable income to fund services for all. It is also a great opportunity to share the knowledge and skills of two of the leading organisations in the SCI community.

Q. Can I refer myself or a family member to the service?

It is important that you are involved in the appointment of a case manager as it is key to know that you will be able to work well together with the appointed person. Where a legal claim is ongoing, the solicitor or appointed deputy may talk to you about a case manager and make arrangements for you to meet one. It is OK to ask to meet more than one to help inform your decision.

If funding has not been awarded but you are in a position to make a referral yourself, please email enquiry@siacasemanagement.co.uk

For referrers:

Q. Why have Bush & Company and the Spinal Injuries Association formed a partnership?

Bush & Company has been established for over 30 years and this joint venture demonstrates our commitment and social responsibility with regard to working with the charitable sector in an increasingly difficult economic climate. We have significant expertise in this field and are excited about the possibilities of working together with Spinal Injuries Association to enable the charity to continue to grow and provide their services to even more spinal cord injured individuals and their families.

Spinal Injuries Association (SIA) is the leading national user-led charity for spinal cord injured people. Being a user-led organisation; SIA are well placed to understand the everyday needs of living with an injury. SIA are here to meet those needs, by providing key services to share information and experience, and to campaign for change, ensuring each person can lead a full and active life. SIA supports spinal cord injured people and their families with practical and emotional support, advice and information, empowering them to lead full and independent lives.

This partnership enables both brands to extend their reach and further help adults and children with spinal cord injuries to live fulfilled lives.

Q. How do I make a referral?

Referrals need to be made via our online referral form. Please complete as much detail as possible and a member of our Business Services team will be in touch within two working days to progress the case.

Alternatively please call 01327 223821 where one of our team will be able to assist.

Q. How do I make an enquiry?

To make an enquiry to the service about a case you have, please email enquiry@siacasemanagement.co.uk or complete the enquiry form.

Q. How can I choose a suitable case manager?

You can find a case manager using our CV search functionality on the website. Fill out as many fields as you like and our search engine will return the most suitable case manager for your needs (primarily based on client location and specialism). Alternatively leave all fields blank and the search engine will return details of all case managers.

If you have experience of a specific case manager or the search does not return anyone you wish to consider please email us at enquiry@siacasemanagement.co.uk or call us on 01327 223821.

Q. Who do I contact if I have a query?

You can contact the service at enquiry@siacasemanagement.co.uk or call us direct on 01327 223821.

Q. What is your postal address?

You can write to us at Bush & Company Rehabilitation Ltd (SIACM), Long March, Daventry, Northamptonshire, NN11 4NR

Still need help? Get in touch

For any other questions, please send us a message
via the contact us page or call us on 01327 223821